To Submit Claims for Services Outside the Medical Network
To ensure prompt and accurate processing of your claim, please follow the steps below when submitting reimbursement requests for medical services received outside our approved network:
1. Prepare the Required Documentation
Please submit all relevant documents related to your medical claim. These must include, at a minimum:
- A medical report issued by a licensed doctor, including a detailed diagnosis. The report must be signed and stamped by the attending physician.
- A service request or referral clearly indicating the type of services provided.
- A copy of your passport or resident identification card.
- Your contact phone number.
- Your bank account details (e.g., FIB, AsiaPay, etc.), if applicable.
2. Attach All Invoices and Official Receipts
Include invoices and official receipts for all services and treatments related to your claim. These may include, but are not limited to:
- Consultation and treatment fees.
- Medication and pharmacy purchases.
- Laboratory tests, imaging, or other medical procedures.
3. Submit Your Claim via Email
Once all documents are complete and organized, email them to service@trusteens.com. Ensure that all files are clear, legible, and complete to avoid delays in processing.
4. Cash Reimbursement Option
If you prefer to receive the reimbursement in cash, please indicate the nearest branch where you would like to collect the amount. You will be contacted once the reimbursement is ready for pickup at the selected branch.
For any questions or additional support, please contact our customer service team. We're here to assist you every step of the way.